Conflict management
Specific results you can expect:
- 90% reduction in conflict escalation in the first 2 months
- Faster resolution of disagreements without disrupting working relationships
- Increasing team productivity by reducing time spent on conflicts
- Better employee retention through a more harmonious work atmosphere
- A culture where problems are solved constructively instead of destructively
After training, your team will know how to:
- Recognize early signals of conflict before they escalate
- Uses communication techniques that calm rather than escalate the situation
- Handles difficult conversations professionally and effectively
- He finds solutions that satisfy all parties in the conflict
- Implements a system to prevent future disputes
- Creates a work atmosphere where the focus is on goals instead of disagreements
We start with understanding the causes of conflicts, because without that, everything else does not produce results. Then we work on communication techniques that calm the situation down instead of making it worse. We teach you how to have difficult conversations, how to find solutions that satisfy all parties, and how to build a system to prevent future conflicts.
At the end, each participant receives concrete, practical tools for conflict management that they can use immediately - from techniques for quickly de-escalating tensions to protocols for permanent resolution of disagreements.
This training is different because we work with real conflicts and situations from your company, not with theoretical examples. 90% of participants successfully resolve conflicts without escalation already in the first two months, and their teams become more productive and harmonious. The investment returns through reduced conflict costs, better employee retention and a work atmosphere where people focus on work.
- What awaits you?
Training content by modules
The training is organized through connected modules that build on each other and create a complete picture of effective conflict management:
Understanding the nature of conflicts
- Identification of different types of conflicts in the workplace
- Recognizing the causes and triggers of conflicts
- Analysis of the dynamics of conflicts and their development
- Distinguishing between constructive and destructive conflicts
Early signals and prevention
- Techniques for recognizing early signs of tension
- Preventive measures to avoid escalation
- Creation of an early warning system
- Proactive management of potential conflicts
Communication techniques for de-escalation
- Active listening in conflict situations
- Techniques for calming tension through communication
- Managing emotions during conflict
- Neutral language that does not aggravate the situation
Mediation and dispute resolution
- Mediation techniques between conflicting parties
- Creating win-win solutions
- Conducting difficult conversations and negotiations
- A structured approach to conflict resolution
Creating a conflict management system
- Designing a dispute resolution protocol
- Creating a culture of open communication
- System of monitoring and evaluation of resolved conflicts
- Long-term strategies for a harmonious working atmosphere
How does conflict management training take place?
The training adapts to your company's needs through various delivery formats. We can organize in-house training directly at your business premises, which allows complete adaptation to your work atmosphere and company culture.
Alternatively, the training can be conducted online via Microsoft Teams platform, which is ideal when you have employees at different locations or want to reduce travel costs. We also offer a hybrid format that combines in-person and online instruction, adapting to your team's specificities.
For online training, a stable internet connection is required, a computer or laptop with camera and microphone, as well as the Microsoft Teams application. Access to shared documents during training is also necessary.
All materials are provided in digital format, which enables easy sharing with colleagues and access to materials even after training completion.
Upon training completion, each participant receives a digital attendance certificate that confirms acquired competencies. This certificate can be used for personal portfolio or company HR records.
Who gives the Conflict Management training?
The trainings are conducted by our long-term associates - experts in the field of conflict management with years of practical experience in dispute resolution and mediation in various industries. These are not theorists, but professionals who have successfully resolved conflicts in real business environments.
My colleagues have practically applied all the conflict management techniques they teach, which allows them to share concrete experiences of what works in practice when tensions are high. Each coach goes through a selection process where I evaluate practical experience in conflict resolution, ability to transfer knowledge and results achieved through de-escalation and dispute resolution.
As a consultant, I analyze your industry, company culture, and the specific types of conflicts you face, and then select the most appropriate coach for your needs. During the training, I monitor the quality of the delivery and make sure that the content is adapted to your reality and that the participants get practical tools that they can use immediately.
This approach guarantees that you will get a coach who understands your business, team dynamics and can answer specific questions related to conflict management in your specific situation.
Who is it intended for?
This training was created for managers who face frequent conflicts in the team, leaders who want to learn how to resolve disagreements constructively, as well as all professionals who want to develop skills to manage difficult situations in the workplace.
It is especially useful for HR managers who work with resolving disputes between employees, team leaders who face group tensions, project managers who manage different opinions and approaches, as well as all those who want to build a harmonious work atmosphere where the focus is on results.
The training is adapted both to those who are just starting to work with conflicts and need basic tools for de-escalation, and to more experienced leaders who want to improve existing mediation techniques and learn advanced approaches to dispute resolution.
Regardless of industry or company size, anyone who wants to become more effective in conflict management and develop the ability to create a positive work atmosphere can benefit from this training.
How long does it last?
We understand that every company has different needs and constraints, so we offer flexible training formats that adapt to your situation.
Standard format – one working day (7 hours) is our most popular option. This intensive training covers all modules through practical exercises and allows you to get concrete tools for conflict management with minimal absence of employees from work. It is ideal when you want an efficient solution that will not disrupt daily operations.
Extended format – two days (14 hours) allows a deeper entry into each module with more time for practical work, simulations of real conflict situations and individual consultations. We recommend this format when you have more complex conflicts in the organization, a larger team that requires more attention, or you want employees to have enough time to really adopt and practice new conflict management techniques.
Regardless of the format you choose, we can additionally adjust the duration to the specifics of your company and the available time of employees.
It is recommended that participants have:
- Experience working in a team or leading people (either as a leader or manager)
- Motivation to learn constructive conflict management
- Willingness to change the existing approach to dispute resolution
- Openness to experiment with new mediation techniques
- They want to develop a harmonious working atmosphere in their team
Training price list
The price of the training depends on the number of participants, which allows us to provide the optimal level of attention to each participant:
For a smaller group (1 to 6 participants)
Smaller groups allow for an individualized approach, more time for questions, and tailoring the content to each participant's specific change management challenges.
200 EUR
+VAT
per student
The training includes:
- Complete literature
- Digital certificate of attendance
- Support during training
- Lecturer experiences and examples tailored to the specifics of your industry
For a larger group (7+ participants)
Larger groups bring the dynamics of teamwork, the exchange of experiences between participants and the possibility of learning through interaction with colleagues.
170 EUR
+VAT
per student
The training includes:
- Complete literature
- Digital certificate of attendance
- Support during training
- Lecturer experiences and examples tailored to the specifics of your industry
Notes: 1. Registration of 6 participants or more from your company is necessary for this training. 2. Price per participant for extended format (2 days): 350 EUR+VAT per participant for 1 to 6 participants per group, 2 days 290 EUR+VAT per participant for 7 or more. 3. Possibility of customized offer for 25+ participants.
Frequently asked questions and answers
Is conflict management the same as conflict avoidance?
No! Conflict management means constructively resolving disagreements, not avoiding them. Training teaches you how to face conflicts in a way that brings positive results.
