{"id":5254,"date":"2026-09-11T09:47:11","date_gmt":"2026-09-11T09:47:11","guid":{"rendered":"https:\/\/irenagigovic.com\/?p=5254"},"modified":"2026-09-11T09:58:28","modified_gmt":"2026-09-11T09:58:28","slug":"automatizacija-procesa-standardizacija","status":"publish","type":"post","link":"https:\/\/irenagigovic.com\/en\/blog\/automatizacija-procesa-standardizacija\/","title":{"rendered":"Process automation does not solve chaos: first the standard, then the tool"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5254\" class=\"elementor elementor-5254\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11060d3b e-flex e-con-boxed e-con e-parent\" data-id=\"11060d3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-297d179b elementor-widget elementor-widget-text-editor\" data-id=\"297d179b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Introduction<\/h3>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">If automation sounds like \"we're finally going to stop wasting time,\" you're probably right. But there is one pitfall that keeps repeating itself in growing firms: they automate before they standardize. The result is paradoxical. Instead of less chaos, they get faster chaos.<\/div>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">Process automation is not a magic wand. She is a booster. It reinforces a good system, but it also reinforces a bad one.<\/div>\r\n<div data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">\r\n<h2>What will you get from this text?<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">In this text, you get:<\/div>\r\n<ul>\r\n \t<li>the clear difference between standardization and automation (and why order changes everything)<\/li>\r\n \t<li>signs that a process is ready for automation (and signs that it isn't)<\/li>\r\n \t<li>what exactly needs to be mapped before the tool (so that the automation does not create additional rework)<\/li>\r\n \t<li>simple automation pipeline: mapping \u2192 implementation \u2192 quality control<\/li>\r\n \t<li>checklist for the team and the owner: how to make automation bring savings, not frustration<\/li>\r\n<\/ul>\r\n<h2>Automation doesn't solve chaos (it accelerates it)<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">When a process is unclear, automation typically does three things:<\/div>\r\n<ul>\r\n \t<li>accelerate missteps (mistakes happen faster and more often)<\/li>\r\n \t<li>hide responsibility (no one is the \"owner\", because \"that's how the system works\")<\/li>\r\n \t<li>make more exceptions (and exceptions become the new norm)<\/li>\r\n<\/ul>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">That's why the scenario often happens: \"We introduced automation, and now we have even more work.\" Not because the tool is bad, but because the system was unclear.<\/div>\r\n<h2>Standardization before automation: what it really means<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">Standardization is not bureaucracy. Standardization is an agreement:<\/div>\r\n<ul>\r\n \t<li>what is the input to the process (and who provides it)<\/li>\r\n \t<li>what is the output (meaning the job is done)<\/li>\r\n \t<li>who is responsible (process owner)<\/li>\r\n \t<li>what is the minimum quality (Definition of Done)<\/li>\r\n \t<li>what are exceptions (and how are they resolved)<\/li>\r\n<\/ul>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">Only when this is clear does automation make sense because it automates steady flow, not improvisation.<\/div>\r\n<div data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\" class=\"translation-block\">If you want to set standards first, and only then automate, see how I do <strong><a href=\"https:\/\/\/en\/irenagigovic.com\/en\/business-consulting-services\/standardization-and-automation\/\" target=\"_blank\" rel=\"noopener\">standardization and automation of processes in the company<\/a>.<\/strong><\/div>\r\n<\/div>\r\n<div data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">\r\n<h2>\"You've automated chaos. Congratulations.\"<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">This is a sentence that no one wants to hear, but it is useful as a diagnostic.<\/div>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">If you recognize these symptoms, you've probably automated chaos:<\/div>\r\n<ul>\r\n \t<li>the team still asks \"now what\", only faster<\/li>\r\n \t<li>there is more \"manual correction\" after automation than before<\/li>\r\n \t<li>automation is constantly being \"patched\" because the process changes from day to day<\/li>\r\n \t<li>no one knows who owns the process, but everyone feels the consequences<\/li>\r\n \t<li>KPIs for the process do not exist (or are not used for decisions)<\/li>\r\n<\/ul>\r\n<h2>What to map first (before opening the tool)<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">Before automating the process, map these 7 things. If one fails, the automation will likely do additional rework.<\/div>\r\n<ol>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Trigger<\/strong>\nWhat exactly triggers the process? What event, request or signal?<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Inputs<\/strong>\nWhat information is needed for the process to start without \"topping up\"?<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Outputs<\/strong>\nWhat is the result of the process, in what format, and where does it end?<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Owner of the process <\/strong>\nWho is responsible for the process to work stably, not who \"performs the task\".<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>SLAs and deadlines<\/strong>\nHow long does a normal flow last? When is it \"late\"?<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Exceptions<\/strong>\nWhat are the typical exceptions and how are they resolved (without improvisation)?<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Definition of Done <\/strong>\nWhat does \"finished\" look like, so there are no returns and refills?<\/div><\/li>\r\n<\/ol>\r\nIf you are not sure where the process breaks, it is fastest to start from <a href=\"https:\/\/irenagigovic.com\/en\/business-consulting-services\/business-analysis\/\" target=\"_blank\" rel=\"noopener\"><strong>business analysis and process diagnostics<\/strong><\/a> before automation.\r\n<h2>Automation pipeline: mapping \u2192 implementation \u2192 quality control<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">For automation to deliver results, treat it as a project with clear phases.<\/div>\r\n<h3>1) Mapping (system before tools)<\/h3>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">The goal: a stable process that the team understands.\nOutcome: documented flow, process owner, quality standard, defined exceptions.<\/div>\r\n<h3>2) Implementation (tool as executor)<\/h3>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">The goal: to automate what is repeatable and stable.\nThe result: automation that works in realistic conditions, with clear boundaries.<\/div>\r\n<h3>3) Quality control (to keep the system stable)<\/h3>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">This is the part that companies skip, so the automation \"fails\" after 2-6 weeks.<\/div>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">In quality control you define:<\/div>\r\n<ul>\r\n \t<li>who monitors whether the automation works (owner)<\/li>\r\n \t<li>what metrics are tracked (eg number of exceptions, cycle time, number of manual interventions)<\/li>\r\n \t<li>what does fallback look like when automation \"falls\"<\/li>\r\n \t<li>review rhythm (e.g. weekly for the first month, then monthly)<\/li>\r\n<\/ul>\r\n<h2>What to automate first (quick priorities)<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">If you are just starting out, usually the best candidates are:<\/div>\r\n<ul>\r\n \t<li>repetitive administrative actions (entry, switching, notifications)<\/li>\r\n \t<li>approval with clear rules<\/li>\r\n \t<li>data and status collection (instead of \"where is it?\" messages)<\/li>\r\n \t<li>standardized onboarding steps (client or employee)<\/li>\r\n<\/ul>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">The bottom line: automate what's stable, not what changes every day.<\/div>\r\n<h2>The most common mistakes (and how to avoid them)<\/h2>\r\n<ul>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Mistake 1: Automation without a process owner<\/strong>\nSolution: name the owner before implementation.<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Mistake 2: Automation without quality standards<\/strong>\nSolution: write Definition of Done and minimum criteria.<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Mistake 3: Automation without exceptions<\/strong>\nSolution: map the top 5 exceptions and how to solve them.<\/div><\/li>\r\n \t<li>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0 translation-block\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"><strong>Mistake 4: Automation without quality control<\/strong>\nSolution: introduce monitoring, fallback and review rhythm.<\/div><\/li>\r\n<\/ul>\r\n<h2>Conclusion<\/h2>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">Process automation can save you hours of time and reduce pressure on your team. But only if you automate a system that is already set up. First the standard, then the tool. Otherwise, automation does not solve the chaos. She speeds it up.<\/div>\r\n<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">If you want automation to bring real savings (and not additional rework), start from standardization and clear ownership of processes.<\/div>\r\n<\/div>\r\n<h2>Related blogs<\/h2>\r\n<ul>\r\n \t<li><a href=\"https:\/\/irenagigovic.com\/en\/blog\/how-to-get-out-of-the-operational-side-of-business\/\" target=\"_blank\" rel=\"noopener\">A company that does not depend on its owner: How to step away from operations?<\/a><\/li>\r\n \t<li><a href=\"https:\/\/irenagigovic.com\/en\/blog\/operational-model-growth-role-routine-responsibility\/\" target=\"_blank\" rel=\"noopener\">Operational growth model<\/a><\/li>\r\n \t<li><a href=\"https:\/\/irenagigovic.com\/en\/blog\/bad-meetings-cost-signal-organization\/\" target=\"_blank\" rel=\"noopener\">Bad meetings: The cost and signal of the organization<\/a><\/li>\r\n<\/ul>\r\n&nbsp;\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60c4910 e-con-full e-flex e-con e-child\" data-id=\"60c4910\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4aa3f3 elementor-widget elementor-widget-heading\" data-id=\"c4aa3f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions: Process Automation (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd04805 ui-e-animation-acc-basic ui-e-animation-ico-fade elementor-widget elementor-widget-uicore-accordion\" data-id=\"cd04805\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;collapsible&quot;:&quot;true&quot;,&quot;active_hash&quot;:&quot;no&quot;,&quot;accordion_animation&quot;:&quot;ui-e-animation-acc-basic&quot;}\" data-widget_type=\"uicore-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"ui-e-accordion\" itemscope=\"\" itemtype=\"https:\/\/schema.org\/FAQPage\">\n\n                            <div class=\"ui-e-accordion-item ui-e-item ui-open\" role=\"button\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"ui-e-acc-1\" id=\"ui-e-sta-je-automatizacija-procesa\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\n                    <h5 class=\"ui-e-accordion-title ui-e-title\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-left\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" itemprop=\"name\">\n                                                        What is process automation?                        <\/span>\n\n                    <\/h5>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"\" aria-labelledby=\"ui-e-sta-je-automatizacija-procesa\" id=\"ui-e-acc-1\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                                        <div itemprop=\"text\">\n                                <p>Process automation is the use of tools and rules to execute repetitive steps without manual work, with clear inputs, outputs and accountability.<\/p>                                <\/div>\n                                            <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-2\" id=\"ui-e-da-li-automatizacija-moze-da-resi-los-proces\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\n                    <h5 class=\"ui-e-accordion-title ui-e-title\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-left\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" itemprop=\"name\">\n                                                        Can automation solve a bad process?                        <\/span>\n\n                    <\/h5>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-da-li-automatizacija-moze-da-resi-los-proces\" id=\"ui-e-acc-2\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                                        <div itemprop=\"text\">\n                                <p>No. If the process is unclear, automation usually speeds it up and increases the number of errors and exceptions. First standardization, then automation.<\/p>                                <\/div>\n                                            <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-3\" id=\"ui-e-kako-znam-da-je-proces-spreman-za-automatizaciju\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\n                    <h5 class=\"ui-e-accordion-title ui-e-title\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-left\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" itemprop=\"name\">\n                                                        How do I know a process is ready for automation?                        <\/span>\n\n                    <\/h5>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-kako-znam-da-je-proces-spreman-za-automatizaciju\" id=\"ui-e-acc-3\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                                        <div itemprop=\"text\">\n                                <p>When there is an owner, defined inputs and outputs, a quality standard (Definition of Done), typical exceptions and a realistic rhythm of control.<\/p>                                <\/div>\n                                            <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-4\" id=\"ui-e-sta-prvo-automatizovati-u-maloj-firmi\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\n                    <h5 class=\"ui-e-accordion-title ui-e-title\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-left\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" itemprop=\"name\">\n                                                        What to automate first in a small company?                        <\/span>\n\n                    <\/h5>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-sta-prvo-automatizovati-u-maloj-firmi\" id=\"ui-e-acc-4\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                                        <div itemprop=\"text\">\n                                <p>Most often, administration, notifications, approvals with clear rules and status collection, all that is stable and repeatable.<\/p>                                <\/div>\n                                            <\/div>\n\n                <\/div>\n                            <div class=\"ui-e-accordion-item ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-5\" id=\"ui-e-zasto-automatizacija-propadne-posle-par-nedelja\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n\n                    <h5 class=\"ui-e-accordion-title ui-e-title\">\n\n                                                    <span class=\"ui-e-accordion-icon ui-e-icon ui-e-left\" aria-hidden=\"true\">\n\n                                <span class=\"ui-e-accordion-icon-closed\">\n                                    <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                <\/span>\n\n                                                                    <span class=\"ui-e-accordion-icon-opened\">\n                                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/span>\n                                \n                            <\/span>\n                        \n                                                <span class=\"ui-e-accordion-title-text ui-e-title-text\" itemprop=\"name\">\n                                                        Why does automation \"fail\" after a few weeks?                        <\/span>\n\n                    <\/h5>\n\n                    <div class=\"ui-e-accordion-content ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-zasto-automatizacija-propadne-posle-par-nedelja\" id=\"ui-e-acc-5\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                                        <div itemprop=\"text\">\n                                <p>Mostly because there is no quality control: nobody tracks exceptions, there are no fallbacks, and there is no review rhythm.<\/p>                                <\/div>\n                                            <\/div>\n\n                <\/div>\n                    <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Uvod Ako ti automatizacija zvu\u010di kao \u201ckona\u010dno \u0107emo prestati da gubimo vreme\u201d, verovatno si u pravu. Ali postoji jedna zamka koja se [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5260,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-5254","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automatizacija"],"_links":{"self":[{"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/posts\/5254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/comments?post=5254"}],"version-history":[{"count":7,"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/posts\/5254\/revisions"}],"predecessor-version":[{"id":5262,"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/posts\/5254\/revisions\/5262"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/media\/5260"}],"wp:attachment":[{"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/media?parent=5254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/categories?post=5254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/irenagigovic.com\/en\/wp-json\/wp\/v2\/tags?post=5254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}